Recently, extreme weather conditions such as heavy rainfall and tornadoes have occurred in many places across the country. Li Auto announced the launch of the "Extreme Weather User Care Plan" to ensure your car safety. Provide more help to users who have inconvenience in using their cars due to extreme weather. Specifically include:
Rescue peace of mind
During extreme weather, towing resources are tight. Li Auto provides rescue services with dedicated personnel and vehicles for cities affected by heavy rainfall and other extreme weather, reducing your waiting time. If your vehicle breaks down due to urban water accumulation, you can Call Li Auto’s official hotline 400-686-0900, we remain open 24/7 to provide you with free exclusive rescue services or on-site assistance.
Safe maintenance
If your vehicle is damaged due to extreme weather and requires an insurance report, Li Auto’s exclusive claims experts will assist you in quickly completing insurance claims and repairs until your car is repaired.
Charging with peace of mind
If your Ideal home charging pile is flooded due to extreme weather such as typhoons or heavy rainfall, after the water recedes, you can call the official Ideal Auto hotline at 400-686-0900 and we will provide you with a free line Check to ensure safe use. If you need to replace the line or charging pile, Li Auto will replace it for you free of charge.
Use your car with peace of mind
If your vehicle is involved in dangerous water wading behaviors such as wading for a long time or wading deeper than the wheels in extreme weather, you can go to the Li Auto service center or authorized body spray center afterwards, and we will provide free wading zero Parts inspection.
Repurchase with peace of mind
If your vehicle is damaged by extreme weather and is determined to be a total loss by the insurance company, if you repurchase any model of Li Auto and complete the delivery before December 31, 2024, you can enjoy additional benefits in addition to the current sales policy 5,000 yuan car purchase subsidy.
Editor: Jiang Haibin